Over the years I have complained time and again about their terrible delivery service, but the problems persisted. Eventually, I just gave up on them and I started sourcing locally @ CCL Computers. No more problems.

eBuyer need to ditch them if they want to keep their customers happy, especially as other retailers offer HW at similar prices.

Bernie

It’s extremely frustrating from a business manager/owner point of view becuase you are the one who ultimately has to take responsibility for it, but equally the carrier service seems to vary radically from area to area.

The worst we ever used were D2H (NightFreight) who consistently missed dates, didn’t leave cards, couldn’t confirm details… Pretty shocking considering the amount of businesswe did with them.

I think all these comments comments point to one shining conclusion: Let’s untite people and start our own freight company!
.-= stuartpturner´s last blog ..Ten Golden Rules of Linkbait =-.

glad to see it’s not just me.
Placed a large order for many computer components on monday last week on 3-5 working day delivery – received everything but my cheap server.
many phone calls and 2 lost packages by citylink later, they said I would have to wait 2 days day, then I ring and im told another day, try that 5 times, eventually Im told I have to wait for another week before citylink could confirm it was their fault for not delivering something to me in the first place.
I had to get really arsey on the phone with the young lady and I know it’s not their fault but they had had my money for a fortnight almost. Eventually they shipped me one out next day delivery, so im sitting at home on a glorious day waiting during the 11hr gap for my bloody server.

citylink are awful. ebuyer prices are great dont get me wrong, and the people on the other end do what they can, but it’s the people who they sub let the working of their other warehouses to and ruddy city link who let them down.

Im dissappointed at how rude I had to be to get some element of service

Ebuyer – change to someone who delivers and tells you where the ruddy parcel is. change your customer service number to 0800 and give your guys on the phone more power over the likes of bell micro who operate one of the other warehouses

@Dominic – thanks for this blog.

@Dave Wood – your initial attention was very prompt. You are to be commended for being out there. Maybe personal contact via email as a follow up would have been a good idea so some of this thread need not have been conducted in such a public arena

@Julian Stokes (and big D)

I had no intention of getting stand offish – just putting it about so apologies if it appeared to be getting a bit heated – I wasn’t building up to Queensbury Rules by the croquet lawn yet!

Julian I think you have every right to be miffed, you have your product and refund (which usually takes a couple of days to appear in the account), Dave is looking into it and will get back to you (I had a similar issue and we have spoken and solved it).

I was going to leave this thread open for other people to comment on but if its going to turn ugly I will close it.

Carry on..

“@stuart – very defensive of eBuyer – some relationship there?”

I’d hardly call it very defensive, it was quite an objective comment. I’ve just always had a good buying experience with them so I felt compelled to present the other side – I bought and build all the components for my last PC from there about 4-6 months ago and plenty of other stuff prior to that with no problems.

It’s very easy to criticise even when companies are making an effort to resolve these issues – I used to run two ecommerce businesses and I’ve been on both sides of the fence.